Return & Refund Policy

At Wonder Care, we strive to provide our customers with quality products and a satisfactory shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only for selected products that are eligible for return under our policy. Not all products available on our website are eligible for returns.

To qualify for a return, the following conditions must be met:

• The product must be damaged, defective, or received in an unacceptable condition.

• The product must be unused and unworn.

• The product must be returned in its original condition, preferably with its original packaging and accessories.

• Products that have been used, worn, washed, altered, or damaged after delivery are not eligible for return.

• Products that are not covered under our return policy cannot be returned.

2. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Care team as soon as possible after delivery.

Please provide your order details and clear photographs or videos showing the damage, if requested by our team. This will help us review your request and determine the appropriate resolution.

Returns for damaged or defective products will be considered only after verification and approval by Wonder Care.

3. How to Request a Return

To request a return, please follow these steps:

1. Contact our Customer Care team at info@wondercare.in.

2. Share your order number and explain the reason for your return request.

3. Provide photographs or videos of the damaged product, if required.

4. Wait for confirmation and instructions from our team before sending the product back.

Please do not dispatch any product without contacting our Customer Care team and receiving return instructions.

4. Return Shipping Address

If your return request is approved, you may be instructed to send the eligible product to the following address:

Wonder Care – Returns Department
B06/11, Emaar Gomti Greens,
Lucknow, Uttar Pradesh – 226010, India.

Please contact our Customer Care team before shipping your product to confirm the return procedure and address details.

5. Refund Policy

Refunds are considered only for eligible products and approved return requests, subject to verification of the returned product.

Once the returned product has been received and inspected, our team will inform you whether your refund request has been approved. Approved refunds will be processed through the applicable refund method.

Refund processing time may vary depending on the payment method and banking procedures. Any applicable refund timelines will be communicated to the customer.

6. Non-Returnable Products

Products that are not eligible for return under our policy cannot be returned or refunded, except where required by applicable law.

Used, worn, washed, altered, or customer-damaged products are not eligible for return under this policy. Products that are otherwise eligible for return must be unused and meet the applicable return conditions.

7. Exchanges and Replacements

Exchanges or replacements may be considered for eligible damaged or defective products after review and approval by our Customer Care team. Availability and the applicable resolution will depend on the product and the circumstances of the request.

8. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return request, please contact us using the details below.
Email-info@wondercare.in